FAQ's - Internet Banking
 

Q. 1. How shall I Login?

You would receive two pin mailers from TJSB Sahakari Bank Ltd.

A)Internet Banking Login Id
B)Login Pin/Password and Transaction Pin/Password
In the box User Login put Username as Login Id and Password as Login Pin. At first Login system will force user to change Login & Transaction pin.

  • Enter Old Login pin in field Old Login pin
  • Enter New Login pin consisting of 8 to 20 characters with 1 Upper alpha, 1 Lower alpha, 1 numeric & 1 special characters (like @, %, # etc) in field New Login pin.
  • Enter same password in fields Confirm Login pin.
  • Enter Old Transaction pin in field Old Transaction pin.
  • Enter New transaction pin consisting of 8 to 20 characters with 1 Upper alpha, 1 Lower alpha, 1 numeric & 1 special character (like @,%,# etc) in field New transaction pin.
  • Please note that the Transaction pin should not be same as Login pin.
  • Enter same password in field Confirm Transaction pin.
  • Click on I agree button
  • Press OK.
  • You will get message ? Query & Transaction pin changed successfully?.
  • User has to Relogin again with New Login pin by clicking on please Relogin icon.

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    Q. 2. Is there any charge for this service?

    All TJSB Sahakari Bank Ltd.'s customers can access their account through Net Banking. Customer need to fill up the Internet Banking Registration Form Which is available at the Branch as well as on the Bank?s Website.

     

    Q. 3. What are the functionalities offered?

    Currently, following functionalities are offered:

  • View Linked Accounts
  • Account Balance
  • Mini Statements
  • Ask for the Statements
  • Status of Cheque
  • Fund Transfer in own account
  • View Loan details
  • Check activities carried out

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    Q. 4. How safe are my requests/transactions on Net Banking?

    We have built several security checks for protecting your Net Banking transactions. You will be asked to enter your unique Login ID and Login pin (password) to verify your identity before accessing your account. To maximize the security and confidentiality of your transactions, your Login pin is not accessible to anyone. Please do not share your pin(password) with anyone.

    When you bank with us on the Internet, you are always in a secure zone. To ensure the security of your transactions, we use a technology called Secured Socket Layer (SSL), which encrypts the information between you and the Bank.

    Also, when you login to Net Banking, your last date and time of login will be displayed so that you can make sure that nobody has accessed your account.

    In addition to these we have also provided a unique feature of ?Activity Log Report?. This report gives the date & time wise activities carried out. We request you to check your activities before logging out. These features work together to maximize the security of your banking transactions. However, in order to ensure complete security, please log-out of Net Banking after the completion of your transaction.

     

    Q. 5. What kind of hardware and software are recommended for using NetBanking more efficiently?

    Hardware: You need to have a Pentium PC with 64 MB RAM, 2.1 GB Hard Disk Space with 500MB free space.

    Software: You need to have a browser: Internet Explorer Version 5.5 and above.
     

    Q. 6. I cannot read some digits of the pin(password). What should I do?

    The pin (password) is alpha numeric which is randomly generated by the system. The pin (password) is accessed only by you. We would therefore request you to apply for regeneration of the password at your branch.
     

    Q. 7. Why is my Login pin(password) not functioning?

    There could be various reasons for the Login PIN (password) not functioning:

  • The Login PIN (password) is case-sensitive and may not have been entered in the same lower or upper case as mentioned in the Login PIN envelope sent to you.

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    Q. 8. How do I change my Login pin/transaction pin?

    To change your Login PIN (password), please follow the instructions given below:

  • In the User Login box ,key in your Login ID and login pin. The pin is case-sensitive. Please key in the same lower or upper case as mentioned in the PIN envelope.

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    Q. 9. What are the measures I can take to ensure greater security?

  • You should log-out from the NetBanking when leaving your PC.
  • Always change your password continuously, choose 8 to 20 digit passwords (alphanumeric) and change them regularly; avoid obvious passwords (names of family members, pets, favorite player etc), and do not share the password with anyone.
  • You should not write a password down on any paper which may be easily accessible to anyone.
  • Put in a power-on password in your machine so that nobody else can switch on your machine.
  • Have a screensaver password so that when you are away from your workstation nobody else can access it.
  • If you think someone knows your password go online and change it immediately
  • If you are using the Internet in a public place (e.g. a Cyber Cafe) do not leave the PC unattended, and ensure that no-one is watching what you type
  • Logoff from NetBanking upon completion of your session. Use the Logout button to Log out so that the session closes. This will prevent the viewing of previous pages of your online session via your PC.

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